Returns and Refund Policy

 

7-Day Return Policy on Purchases on Ashtino.com.ng!

Making sure you enjoy the products you buy from Ashtino.com.ng and enjoy your online shopping experience is our ultimate goal. To prove this, we will accept for exchange or return, Unused, Unopened or Defective products you order from Ashtino.com.ng within 7 days of purchase. We also understand that life happens. In the case where you are not within the time frame with your return, please give us the opportunity to provide a solution specifically for you. The process will be simple and fast. Simply call or email and we will take care of your needs. 

Damaged Package Claims

If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form[E1]  and mail or whatsApp it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. ASHTINO may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution. 

Lost Package Claims

If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by ASHTINO are insured for 100% of the package's value[E2] . If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the Courier Company the full time allotted for delivery.

If your package was not delivered within the time frames listed on the Delivery Information[E3] , please complete a  Lost Package Claim Form[E4] 

Please allow us 2-8 business days to contact the shipping carrier regarding your missing package. 

NOTE: ASHTINO is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given. 

When ASHTINO receives your package, our Return's Associate will contact you for confirmation.

Please take a moment to read our Terms and Conditions below.

  • ASHTINO services both domestic and international customers.
  • Do not return products containing fuel, lithium polymer batteries or other hazardous materials.
  • All items should be packed to assure no damage is incurred during shipping. ASHTINO is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by ASHTINO (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking.
  • Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.
  • Warranty service or replacement decisions are at the sole discretion of ASHTINO.
  • Collateral damage is NOT covered by manufacturer's warranty.
  • When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product.
  • Service will not be performed without your signature agreeing to the terms and conditions found on the customer service request form.

Please make sure to send your items, INSURED AND TRACKABLE, to:

Ashtino Global Resources Ltd

Attn: Returns Department

2nd, Floor, 3/9 Olu Koleosho Street,

Off Medical Road, Ikeja Lagos

 

 How To Return Merchandise To ASHTINO:

Email or call one of our helpful Customer Service Team. If you are contacting ASHTINO by email, please include your Order Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.

• Once your return has been approved, we will send you a copy of the Return Information Form, which will include the RIA (Return Item Authorization) number. Please print this form and include it with your returned merchandise. 

• For your convenience, the shipping address is included on the Return Information Form. Please cut out the address and attach it to the package. 

• While packing the merchandise to return to ASHTINO, please use packing fillers inside the box to protect the items from damage during shipping. 

• Please insure any packages being returned to ASHTINO. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. ASHTINO is not responsible for returned merchandise that is lost or damaged in transit. 

 • A notification will be sent to the email address listed on your ASHTINO account when the refund has been applied, or the store credit is added to your account. Please note: This may take 1-3 business days after the package has been received. 

   

Additional notes

• VIP Rewards Program point credits used to purchase products are non-refundable.

• If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus the original shipping charge and the return shipping charge associated with your package. We receive the return shipping charge from the carrier once the package has been returned to us. 

• For packages that arrived damaged, ASHTINO may require photos of the package (and parts) for inspection purposes. These pictures will help expedite our internal process and provide a faster resolution. 

• Discounts applied to an order, such as coupon codes, will be divided evenly among any returned merchandise; ASHTINO lists the discounted price, along with the normal price, on the order invoice you receive from us. If you have any questions about the discounted price and how it's applied, please call Customer Service Team; we will be glad to help!

You must contact us to receive an RIA# (Return Item Authorization) before you return an item to us. You can reach us by telephone at +234-906-891-9134, Monday through Friday, 8 a.m. to 5 p.m. West African Time Zone. 

Please send Returned Product Item to: 

    Ashtino Global Resources Limited

    RIA# (this is the number we give you) 

    2nd Floor, 3/9 Olu Koleosho Street,

    Off Medical Road, Ikeja Lagos

 

Items Excluded From Our RIA Program:

  • Any item that has been used

• Items with a broken protective seal 

• Equipment or Devices installed or mounted 

• Equipment that has been operated   

  

Defective Merchandise

If you receive an item that is damaged or defective, please contact Customer Service Team immediately by phone or email. Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and ASHTINO will not be able to offer you a solution as per our business agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible. 

Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you. 

Please note: ASHTINO reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.